Luxury Concierge - One Steuart Lane
Action Property Management
Apply to this job San Francisco, CA on site Until 10/7/2026 6+ years exp First posted August 8, 2026 Last posted August 8, 2026
Job description
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Action Property Management, the leader in community management, is seeking a Lobby Ambassador to join our team at our luxury association, One Steuart Lane, located in San Francisco.
Compensation: $25.00- $26.00 per hour
Schedule: 40 Hours Per Week; Open Availability Monday- Sunday
Potential Shifts Include: 6:00 AM- 2:30 PM / 2:00 PM- 10:30 PM + Occasional 10:00 PM- 6:30 AM
Schedule is subject to change based on business needs
Job Responsibilities:
- Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
- Maintain the appearance of the front desk area, lobby, and main elevators.
- Monitor lobby activity and maintain access control.
- Provide concierge services.
- Provide valet services.
- Complete Daily Activity Report.
- Answer and direct incoming phone calls. Receive and distribute resident parcels.
- Address resident and guest concerns and questions.
- Demonstrate a strong understanding of the association's governing documents.
Qualifications / Requirements:
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
- High school diploma or GED required
- At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
- Hospitality Management college students or recent graduates are highly desired
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
Why Join Action:
- Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor
- Team Member Perks:
- Comprehensive health benefits and paid time off package for qualifying employees
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Values-driven company culture promoting teamwork and excellence
Why You'll Love Working at Action
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
About this role
Summary
Provide concierge and customer service at luxury property lobby, ensuring resident satisfaction.
Job title
Lobby Ambassador
Experience level
6+ months
Minimum experience
6+ years exp
Industry
property management
Location requirements
San Francisco, CA; remote work not allowed
Salary
$25k–$27k
Management role
No
Skills & keywords
Required skills
customer serviceprofessional appearancecommunicationproblem solving
Preferred skills
hospitalityluxury retailteam player
Specializations
conciergehospitalitycustomer serviceluxury retail
Locations
Structured locations inferred from the posting.
San Francisco, CA, USA
On-site City