About the Role

We’re looking for a strategic and relationship-driven Enterprise Customer Success Manager (CSM) who will act as a trusted advisor to our largest customers. You'll guide clients through every stage of the customer lifecycle, from onboarding to renewal, while identifying growth opportunities and helping them unlock the full potential of Envoy’s Workplace platform.

This is more than just a support role, you’ll be responsible for building relationships, driving adoption, identifying expansion opportunities, and partnering with internal teams to grow accounts and increase product value.

This hybrid position requires 4 days a week (Monday-Thursday) in our San Francisco office.

You will

• Own a book of strategic accounts and build strong, multi-threaded relationships across Workplace, IT, Security, and Compliance teams
• Identify expansion opportunities and actively build pipeline within your accounts, partnering closely with Sales to close and grow revenue
• Drive product adoption and optimize usage through proactive engagement and regular business reviews
• Set success plans and measurable goals to ensure customers realize value from Envoy’s solutions
• Serve as the Voice of the Customer by managing escalations and surfacing product feedback
• Collaborate with cross-functional teams (Sales, Support, Product, Marketing, Engineering) to position the right solutions at the right time
• Travel 10–15% of the time to visit key clients and strengthen partnerships onsite

You have  

• 4+ years of experience in a customer success or account management role.
• A proven ability to manage and grow large, complex accounts across multiple stakeholders
• A strong track record of driving customer adoption and identifying upsell opportunities
• Excellent project management and change management skills
• Experience creating and iterating on training or enablement materials
• A deep understanding of enterprise organizations and how to build relationships across teams
• Demonstrated ability to quickly learn new concepts and a strong desire to continuously grow into a product expert.

Compensation & Incentives

• Base Salary: 90/10 split
• Bonus structure focused on Net Revenue Retention (NRR) and product utilization

You are

• Entrepreneurial and resourceful with a go-getter mindset
• Naturally empathetic and data-driven in your approach
• Comfortable with change and excited by new challenges
• An excellent communicator, both written and verbal
• Highly organized and able to manage multiple accounts and priorities
• Based in or willing to work in San Francisco with a 4-day a week in-office policy

You'll get

Compensation description 

Envoy's compensation package includes a market-competitive salary, equity for all full-time roles, and excellent benefits. If you are located in San Francisco, CA our expected cash compensation for this role is $155K-$170K OTE (Annually). Final offers may vary within the range provided based on experience, expertise, and other factors.

If you have any questions related to compensation, please get in touch with Recruiting after you apply.

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