Director, Customer Engineering, Strategic AI and ISV

About the Job

As the Director of Google Cloud’s Customer Engineering, you will have a highly visible leadership role in a fast-growing, quick-moving area of Google’s business. You will drive the team to meet and exceed challenging growth goals while driving client satisfaction. You will fully understand the technology of Google’s solutions in the enterprise space, and bring an operational approach to recruiting, coaching, and managing your team.

In this role, you will also possess a natural player-coach mindset. You will be equally comfortable and effective at interfacing with client executives and playing the technical leadership role in large customer opportunities. You will have the opportunity to leverage entrepreneurial talents, and will run the business autonomously while leveraging where the group fits into the broader organization.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $230000 - $320000 (USD) + 42.86% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Manage a team of Customer Engineering managers to meet quarterly and annual business growth goals for the region by working with enterprise companies, with a constant march up-market.
• Recruit talent and coach the team with a focus on providing actionable, forthright feedback.  
• Create and drive innovative programs focused on achieving growth at scale. Work through and directly manage details in the business as required.
• Work at an executive level with customers/prospects and participate directly in the key accounts within the region.
• Continue to inject operational aptitude into the organization. Lead an organization of customer engineers.

Qualifications

Minimum qualifications:

• Bachelor's degree in Computer Science or equivalent practical experience.
• 15 years of experience in technical sales engineering in a cloud computing environment or equivalent experience in a customer-facing technical/engineering role.
• 10 years of experience managing teams (e.g. manager of managers) while driving operations and management processes focused on performance of a consumption-based cloud business.
• 10 years of experience creating and managing scale-based pre and post sales technical strategies and programs focused on engineering-led organizations.

Preferred qualifications:

• MBA or Master's degree in Computer Science.
• 15 years of experience selling complex IT solutions to large companies, within the target region with a clear progression to major leadership roles.
• Ability to engage and influence C-level relationships with executives both technical and non-technical.
• Ability to lead with enthusiasm and flexibility in a fast-paced, constantly evolving team environment.
• Ability to learn, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.
• Existing relationships within existing Bay Area companies.

Additional Information

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.