Customer Success Manager

About Vultron

Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early pioneer member of the team, you'll be part of a transformative company from its early stages.

Exceptional Market Demand: Secured significant contracts with government and defense contractors worldwide.

World-Class Team: Former Anduril, Robinhood, Google, Amazon, Department of Defense, Meta, Airbnb, Dropbox, etc. The founding team includes early members at $1B startups in the defense sector.

Competitive Compensation: Above-market compensation and equity offerings.

Role Overview

As a Customer Success Manager (CSM) at Vultron, you'll ensure our clients achieve maximum value from our AI-powered proposal platform. You'll serve as the primary point of contact for a portfolio of accounts, guiding them from implementation through their entire customer journey. This role requires a unique blend of technical aptitude, project management skills, and federal contracting knowledge to help our customers transform their proposal development processes.

Key Responsibilities

• Customer Onboarding & Implementation: Design and execute implementation plans that ensure rapid time-to-value for new customers

• Strategic Account Management: Develop deep relationships with key stakeholders and serve as their trusted advisor for federal proposal development

• Adoption & Value Realization: Proactively identify opportunities to drive platform usage and help customers realize the full ROI of the Vultron platform

• Churn Prevention & Expansion: Identify risks early and develop mitigation strategies; uncover opportunities for account growth and expansion

• Voice of Customer: Gather feedback and insights to inform product development and company strategy

• Best Practices: Create and share best practices, templates, and workflows to help customers optimize their proposal development process

• Success Metrics: Track and report on key customer health metrics, including adoption, engagement, and satisfaction

Required Qualifications

• 5+ years of experience in customer success, account management, or similar client-facing roles, preferably in SaaS

• Strong project management skills with the ability to lead complex implementations

• Excellent communication and presentation skills, with the ability to engage at all levels of an organization

• Problem-solving mindset and ability to translate customer needs into actionable solutions

• Basic understanding of AI/ML concepts and ability to explain technical concepts to non-technical audiences

• Bachelor's degree or equivalent experience

Preferred Qualifications

• Experience with federal contracting, proposal development, or government procurement processes

• Background in AI, natural language processing, or related technologies

• Knowledge of enterprise software implementation best practices

• Experience in a high-growth startup environment

• Certifications in Customer Success (e.g., SuccessCOACHING, Gainsight Pulse+ etc.)

Benefits & Perks

• Competitive base salary plus performance-based compensation

• Equity in a fast-growing AI startup

• Comprehensive health, dental, and vision insurance

• Flexible PTO policy

• Remote-friendly work environment with quarterly team meetups

• Professional development and wellness budget

• The opportunity to shape the future of federal contracting through AI innovation

Location

San Francisco Bay Area. Onsite 4-5 days a week in our SF office.

Vultron is committed to building a diverse team and creating an inclusive environment for all employees. We encourage candidates from all backgrounds to apply.