Customer Enablement & Channel Integration Manager - San Francisco/San Jose-
Entire Hire
Apply to this jobWe offer Permanent and Executive Search staffing. Serving a broad spectrum of industries and have candidates that are qualified in their fields. We are able to meet the most diverse staffing requirements. All our consultants have been in your "corporate hiring shoes with a mix of agency background". Exceptional recruiters always find the right "fit" regardless of the role they are working on.
Our qualified candidates assume positions covering a wide range of employment areas: Office Administration, Accounting, Engineering, Finance, Customer Service, Call Centre, Human Resources, Information Technology, Sales & Marketing, Logistics, Pharmaceutical, Medical, Legal, Bilingual Services, Retail and Management & Executive Search.
Key Responsibilities:
- Conduct business diagnostics to help clients establish industry leading customer service solutions
- Develop thoughtful and innovative strategies to improve customer experience, increase revenue generation, and reduce operational costs across various customer segments through customer enablement and channel integration
- Perform/interpret metrics and analysis to identify opportunities and provide business justifications for clients
- Define to-be organization processes, capabilities, application of key technologies, and performance measurements/KPIs
- Develop implementation plans for proposed projects, including timelines, resource requirements and cost estimates
- Transform client vision into concrete business requirements.
- Lead design efforts for the enablement solution (ex: IVR)
- Actively pursue project opportunities and cultivate client relationships
- Contribute to thought capital development
- Ability to travel up to 100% (typically Monday through Thursday)
Basic Qualifications:
- Minimum of 3 years experience in one or more of the following;
- Functional requirements writing for custom systems
- IVR or Web Self Service customer experience and usability design
- Data Analysis and reporting
- Project Management
- Customer Contact Centers
- Bachelor's degree required
Preferred Skills:
- Experience with Customer Experience Analytics applications like ClickFox
- Experience with Natural Language Search and Knowledge Management applications like Inquira
- Experience with Microsoft Office Applications (Word, Excel, PowerPoint, Visio)
Professional Skill Requirements:
- Proven ability to build, manage and foster a team-oriented environment
- Proven ability to work creatively and analytically in a problem-solving environment
- Proven ability to perform and thrive in a collaborative environment
- Proven ability to perform in a project oriented environment
- Excellent leadership and management skills
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
****We Are Looking To HIRE quickly ****
No Phone Calls/Emails etc please those chosen for an interview will be contacted
We look forward to receiving your application!
All your information will be kept confidential according to EEO guidelines.
Summary
Lead customer enablement strategies, channel integration, and project delivery for clients.
Job title
Customer Enablement & Channel Integration Manager
Experience level
3+ years
Industry
staffing and recruitment
Location requirements
San Francisco/San Jose, remote work not specified
Salary
Not specified
Management role
Yes
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
San Francisco, CA, USA
San Jose, CA, USA