ZA Payments and Operations Junior Associate

About the role

As the Payments and Operations Junior Associate here at Sporty Group, you will be supporting the payments function within SportyBet South Africa, focusing on managing PSP activities, optimizing payment performance, and enhancing payment acceptance rates. The ideal candidate will have a background in payments, with a proactive approach to operational excellence. This is a hybrid position and located in Cape Town, South Africa. 

What you'll be doing

• Manage the end-to-end payment processing function, ensuring efficient handling of deposits, withdrawals, refunds and reconciliations.
• Collaborate with payment providers, banks and internal teams to resolve payment issues for improved user satisfaction. 
• Continuously assess and improve payment processing workflows to enhance speed, reduce costs and minimize processing errors. 
• Analyze payment trends and customer behavior to propose new payment methods or adjustments to existing ones that better meet user needs.
• Support the implementation and integration of new payment solutions and technologies, ensuring seamless implementation and minimal user impact.
• Proactively monitor transactions to identify and investigate suspicious transactions and work closely with fraud prevention and compliance teams.
• Implement advanced risk controls and strategies to reduce fraud exposure in adherence to AML and KYC requirements.
• Ensure all payment and operational processes comply with regulations and relevant industry standards, updating policies as needed.

What you'll bring

• Bachelor’s degree in Finance, Business, Risk Management, or a related field.
• At least 2 years of experience in payment operations, fraud management, or risk management within financial services, fintech, e-commerce, or a related industry is required.
• Strong understanding of payment processing, fraud prevention strategies, and risk management practices.
• Proven experience working with payment gateways, PSPs, fraud detection systems, and risk management tools.
• Excellent analytical skills.
• Strong communication and interpersonal skills.
• Strong understanding of market intelligence.
• Capability to manage multiple projects and meet deadlines.
• Ability to positively collaborate across teams and specialities.