Xebo.ai- Application Support Engineer

Job Description : Application Support Engineer

Experience: 1-4 Years

Location: Saudi Arabia

About Company

XEBO.ai is an AI-powered SaaS-based Experience Management (XM) platform, formerly known as Survey2Connect. The company helps businesses collect, analyze, and act on customer and employee feedback across multiple channels like surveys, websites, apps, SMS, email, and social listening.

The company is seeking a skilled Application/Linux Support Engineer to join our dynamic team. The successful candidate will play a crucial role in providing support for our Linux-based applications, ensuring their seamless operation. If you have a passion for Linux systems, possess networking and SQL basics, and are eager to contribute to the success of a growing platform, we invite you to apply.

Key Responsibilities

• Receive incidents via email, ticketing tool / Service now, or phone.

• Log and categorize tickets with correct priority.

• Provide basic troubleshooting and resolution.

• Perform / Help requests with basic setup, survey design, conditional logic, collectors info or setup etc.

• Escalate issues to L2 per SOP.

• Communicate with clients regarding incident status.

• Ensure SLA adherence and documentation.

• Maintain knowledge base articles.

Skill Requirements

• Application troubleshooting knowledge

• Ticketing tools (ServiceNow, Jira, Zendesk)

• Communication & documentation skills

• Basic DB and log reading

• Must know Docker, Kubernates, Ubuntu, Linux