WORKFORCE SCHEDULING ANALYST

Overview

The Scheduling Analyst supports enterprise-wide workforce efficiency by developing data-driven staffing plans and property-specific schedules that align with business demand, service standards, and labor requirements. Working cross-functionally with Operations, HR, and Finance, the role ensures optimal labor deployment, compliance with policies and union agreements, and consistent service delivery across gaming and hospitality operations at a specific property

 

Reports to Regional Manager of Centralized Scheduling with a dotted line reporting structure to Property Finance and President

Responsibilities

Labor planning & scheduling

• Develop, publish, and maintain weekly and monthly staff schedules that align with demand forecasting, labor standards, and service goals
• Continuously monitor and adjust staffing levels in response to changing business volumes, guest demand, and operational requirements
• Coordinate with department leaders to balance workforce efficiency with service quality

System administration & Data management

• Serve as on-property subject matter expert for workforce management and scheduling systems (e.g. Virtual Roster & Workforce Dimensions)
• Manage scheduling data accuracy, troubleshoot system issues, and ensure integrity of employee time & records

Performance analysis & continuous improvement

• Generate and analyze reports related to staffing utilization, labor costs, and productivity to support operational decision-making
• Identify process improvements that increase scheduling accuracy, operational efficiency, and employee satisfaction
• Monitor and report on key workforce metrics such as occupancy, service level, absenteeism, and adherence

Cross functional collaboration

• Partner with other involved functions (e.g., operations, finance, HR) to align labor plans with operation goals and budget targets
• Communicate schedule updates and staffing insights clearly to leaders and team members

Qualifications

KNOWLEDGE OF:

• Deep understanding of workforce planning software; prior experience with Virtual Roster, Kronos, Amadeus, or RMS preferred
• Prior experience in workforce planning, scheduling, or operational analytics (3+ YOE preferred)
• Strong understanding of labor standards, scheduling optimization, and compliance frameworks
• Excellent organizational skills with keen attention to detail and accuracy
• Ability to communicate effectively and collaborate across functions

ABILITY TO:

• Labor scheduling for designated functions / locations
• Communicate to Scheduling Manager & functional leaders on scheduling changes and gaps
• Develop & monitor labor scheduling KPIs & report out to stakeholders
• Ensure staffing and labor governance standards are upheld (e.g., overtime is within acceptable limits)