Wireless Network Support Engineer (T2)
Bold Business
Apply to this jobAbout the Role
We are seeking a Tier 2 Wireless Network Support Engineer to provide day-to-day support and troubleshooting for a Cisco-based wireless environment. This role focuses mainly on Cisco 9800 Wireless LAN Controllers and Access Point provisioning. The ideal candidate is someone who is comfortable troubleshooting wireless issues and working with global IT teams.
Key Responsibilities
- Provide Tier 2 support for wireless connectivity and performance issues.
- Provision, onboard, and troubleshoot Access Points in a Cisco environment.
- Support and troubleshoot Cisco 9800 Wireless LAN Controllers (WLCs).
- Assist with basic change requests in ServiceNow for adding or updating APs.
- Investigate client connection issues and wireless performance problems.
- Work collaboratively with global teams during EST hours.
- Document resolutions and update knowledge base articles.
- Escalate complex issues to senior engineers.
Qualifications
Required:
- Hands-on experience with Cisco 9800 controllers (primary requirement).
- Good understanding of AP provisioning and basic wireless troubleshooting.
- Working knowledge of Cisco wireless environments (9500/9800 a plus).
- Familiarity with networking fundamentals (TCP/IP, VLANs, DHCP, DNS).
- Experience working in a support or operations role.
Preferred Certifications:
- Exposure to Cisco Prime Infrastructure or Cisco DNA Center.
- Experience in automotive or manufacturing environments.
- ITIL basics or understanding of change control.
About Bold Business:
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.
Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.
Summary
Provide support, troubleshooting, and provisioning for Cisco wireless networks, working with global teams
Job title
Wireless Network Support Engineer (T2)
Experience level
support role
Industry
business process outsourcing
Location requirements
India or Philippines, remote work possible
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
India
Philippines