Wireless Network Operations Center (WNOC) Lead
Computer World Services
Apply to this job Orlando, FL hybrid Until 8/22/2026 First posted March 18, 2026 Last posted March 18, 2026
Job description
CWS seeks a Wireless NOC (WNOC) Lead to lead the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract Wireless NOC. The Wireless NOC (WNOC) Lead leads the Wireless NOC responsible for monitoring and maintaining CBP’s tactical communications systems, including LMR and COTHEN.
Duties & Responsibilities
- Manage WNOC operations in Orlando, FL.
- Oversee monitoring, troubleshooting, and incident response for wireless and radio systems.
- Coordinate with field engineers and CBP technical teams for issue resolution.
- Produce performance and incident reports.
- Maintain WNOC documentation and SOPs.
Required Qualifications
- 5+ years in wireless communications or network operations.
- CompTIA or CCNA certification.
- Strong understanding of radio and cellular network systems.
Preferred Qualifications
- Bachelor’s in IT, Telecommunications, or related field.
- Familiarity with DHS TACCOM and COTHEN systems.
Place of Performance
- CBP Wireless Network Operations Center – Orlando, FL.
- Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]
About this role
Summary
Lead monitoring and troubleshooting wireless systems, coordinate incident response, and produce reports.
Job title
Wireless Network Operations Center (WNOC) Lead
Experience level
5+ years
Industry
software
Location requirements
Orlando, FL; on-site; no remote work allowed
Salary
Not specified
Management role
No
Skills & keywords
Required skills
wireless communicationsnetwork operationsCCNACompTIA
Preferred skills
DHS TACCOMCOTHENITtelecommunications
Specializations
wireless communicationsradio systemscellular networks
Locations
Structured locations inferred from the posting.
Orlando, FL, USA
On-site City