WFM Team Lead (Makati) | Onsite
Tasq Staffing Solutions, Inc.
Apply to this job Makati City, Metro Manila, Philippines on site Until 8/21/2026 1+ years exp First posted May 21, 2026 Last posted May 21, 2026
Job description
Availability: Must be amenable to start ASAP
Responsibilities:
- Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity.
- Partner closely with operations and HR to anticipate staffing demands and effectively tackle workforce challenges.
- Leverage workforce data analysis, produce insightful reports, and deploy innovative WFM tools to drive smart decision-making and enhance operational efficiency.
Requirements:
- At least 12 months of experience in supervising a workforce management team in a BPO company, demonstrating expertise in leading teams with confidence and inspiring success.
- With at least a college level education
- Exceptional analytical, organizational, and problem-solving capabilities
- Highly proficient in scheduling software and Microsoft Excel to streamline processes
- Willingness and ability to work onsite in Makati with flexible working hours
- Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting
About this role
Summary
Lead and coordinate workforce management team, optimize scheduling, forecasting, and operational efficiency.
Job title
WFM Team Lead (Makati)
Experience level
1+ years
Minimum experience
1+ years exp
Industry
bpo
Location requirements
Onsite in Makati City, Philippines, with flexible hours, no remote work allowed.
Salary
Not specified
Management role
Yes
Skills & keywords
Required skills
scheduling softwareMicrosoft Excelteam leadershipdata analysis
Preferred skills
None specified
Specializations
schedulingforecastingdata analysisteam leadership
Locations
Structured locations inferred from the posting.
Makati, Metro Manila, Philippines
On-site City