WFM Team Lead (Davao / MOA Pasay) | Onsite
Tasq Staffing Solutions, Inc.
Apply to this job Makati City, Metro Manila, Philippines on site Until 8/22/2026 1+ years exp First posted May 28, 2026 Last posted May 28, 2026
Job description
Location: Davao / MOA Pasay
Work Setup: Onsite
Shift Schedule: Night Shift
Responsibilities:
- Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity.
- Partner closely with operations and HR to anticipate staffing demands and effectively tackle workforce challenges.
- Leverage workforce data analysis, produce insightful reports, and deploy innovative WFM tools to drive smart decision-making and enhance operational efficiency.
Requirements:
- At least 12 months of experience in supervising a workforce management team in a BPO company, demonstrating expertise in leading teams with confidence and inspiring success.
- Background in Business Management or Computer Science
- Must be amenable to start ASAP
- Exceptional analytical, organizational, and problem-solving capabilities
- Highly proficient in scheduling software and Microsoft Excel to streamline processes
- Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting
About this role
Summary
Lead and manage workforce management team, optimize scheduling, forecast staffing, and analyze data.
Job title
WFM Team Lead (Davao / MOA Pasay)
Experience level
more than 1 year
Minimum experience
1+ years exp
Industry
business process outsourcing
Location requirements
onsite in Makati City, Philippines, no remote work allowed
Salary
Not specified
Management role
Yes
Skills & keywords
Required skills
team leadershipscheduling softwareMicrosoft Excelstaffingdata analysis
Preferred skills
None specified
Specializations
workforce managementteam leadershipscheduling softwaredata analysisMicrosoft Excel
Locations
Structured locations inferred from the posting.
Makati, Metro Manila, Philippines
On-site City