WFM - Reports Analyst

While the role offers a hybrid setup, all onsite requirements are dependent on business needs and company directives. We do not offer a permanent WFH setup.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

The WFM Reports Analyst will create both run‑rate and ad‑hoc reports that are accurate and submitted within defined timelines. The role is responsible for analyzing operational data, identifying trends, and providing insights that support performance management, and overall business decision‑making. The role ensures data integrity, maintains reporting dashboards, and partners closely with WFM, Operations, and Leadership to deliver actionable and timely workforce intelligence.

Requirements

Responsibilities:

• Must be able to analyze data trends and spot data anomalies
• Evaluate current reporting and be able to proactively suggest new reports or improvements to existing reports
• Work with multiple Points of contacts within the organization to create various reports
• Must ensure that reports are thoroughly reviewed and corrections are made as necessary
• Explain the reports as required

Technical:

• Must have intermediate to advance knowledge & use of Microsoft Excel, Word and Google Sheets
• Must have excellent analytical skills
• Must have relevant experience in reports creation

Behavioral:

• Ability to work in a fast-paced, aggressive growth environment.
• Able to pay strong attention to detail and accuracy
• Has excellent organizational skills
• Able to work independently, but is also a team player
• Must be comfortable working in any shift / time zone

Requirements:

• Must have excellent English communication skills both spoken and written
• Experience in Workforce Management or as Reports/Data Analyst

Benefits

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy
  

Phases of our recruitment journey (steps may interchange depending on need):

• You send us your application with your updated resume.
• After reviewing your candidacy, we’ll invite you for the online Interview via Google Meet with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better.
• If everything goes well with your initial interview with Talent Acquisition, there will be a second or third interview with the hiring team, plus a WFM exam to test your reporting/analytical skills.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Hybrid