WFM Manager - Nashville, TN

Maximus is seeking individuals who can excel in a fast paced environment and effectively manage multiple tasks at once. Candidates should demonstrate strong listening and computer skills, exceptional attention to detail, and the ability to perform well under pressure. As a WFM Manager, you will lead all workforce management functions, including forecasting, staffing, scheduling, real time monitoring, and performance analysis, to ensure service levels and contractual requirements are consistently met. This role provides leadership to workforce analysts and schedulers, manages subcontractor activities, and oversees operational processes such as quality assurance, training alignment, and audit readiness. You will collaborate across departments to implement policies, optimize resource utilization, improve forecasting accuracy, and introduce automation or AI driven enhancements. The WFM Manager also maintains strong client relationships, monitors KPIs, identifies operational risks and opportunities, and ensures compliance with internal, client, and regulatory expectations. This position is onsite at our Nashville location. The center operates 24/7; therefore, candidates must be able to work a shift during any time within a 24-hour period, including weekends and holidays. Must be a US Citizen. *This position is contingent upon contract award and will require you to pass a Federal background check*