Voice Engineer

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Title: Voice Dial Plan Engineer

Location: Greenwood Village, CO or Denver, CO

Type: Fulltime

Interview: Phone and Skype

Responsibilities:

· Configuring MGCF translations

· Voice Network architecture planning and design

· Working with LERG

· Testing of routing

· Voice Network devices (SBC, SRP, MGW)

· Performance and capacity management (trunks, interconnections, carrier management)

· Managing ASR and NER

· Event and outage management

· Measurement, reporting, and CSI

· Network Operations Center functional efficiency

Actively participate in engagement planning, execution, and reporting activities including:

· Researching new technologies, understanding existing processes, and referencing recognized service management frameworks

· Interfacing with our clients to identify and understand potential risk areas

· Contributing to the definition of final engagement scope

· Documenting meeting minutes

· Analyzing documentation, process information, technical configurations, or other client provided information and documenting the results of analysis

· Clearly articulating the status and results of work performed, both orally and in written form, to internal management and the client

· Operates effectively and with minimal supervision, if needed, within a team or independently.

· Pursues continuous professional development through internal/external training, certifications and/or continuing education.

· Shares knowledge gained through previous experience and engagements performed with other staff members.

· Performs special projects and related duties, as assigned.

· Identifies opportunities for continuous improvement to engagement methodology, department tools, and training curriculum.

· May informally coach and supervise individual staff.

· Consistent exercise of independent judgment and discretion in matters of significance.

· Regular, consistent and punctual attendance.

Qualifications:

· Bachelor's Degree in Computer Science, MIS, Engineering, or a related discipline with solid academic credentials.

· Minimum of 10 years of experience required.

· Broad Experience in Network Operations and Technology.

· Experience and/or certification in one or more areas:

· Certifications: CCNP, CCIE, JNCIS-ENT, ITIL, TOGAF etc

· Hands on technical experience (Routing, Switching)

· Vendor experience: Cisco, Juniper, Checkpoint

· Process experience: COBIT, ITIL, Agile

· Routing Protocols

· IT Experience in a large corporation.

· Large multi-function or multi-division IT projects

· Experience Working for large Telecommunications company a plus

· Experience supporting multi-data center converged (data, voice, video) networks

· Proficient in use of Microsoft Office suite (e.g., Excel, PowerPoint, Visio, Access)

· Ability to travel up to 25-35% annually

· Exposure to internal audit, compliance or other internal control functions (including automation used in these functions) is a plus, but not required.

All your information will be kept confidential according to EEO guidelines.