Privacy Notice

We, at PSG Global Solutions, INC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, INC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, INC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date.

Before proceeding with your application, please review our Candidate Privacy Notice to understand how we collect, use, store, and protect your personal data in connection with the recruitment process.

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Job Description:

We are looking for a highly organized and detail-oriented Onboarding Coordinator to support the end-to-end onboarding process for National Accounts, Office of the President, and Vendor Neutral programs. In this role, you will play a key part in creating a seamless onboarding experience for new hires while ensuring compliance, accuracy, and exceptional stakeholder communication.

This opportunity is ideal for professionals who thrive in a fast-paced environment, enjoy coordinating multiple priorities, and have experience supporting U.S.-based business operations within a BPO or shared services setting.

What You'll Do

As an Onboarding Coordinator, you will manage the onboarding journey from offer acceptance through completion, ensuring all requirements are met efficiently and accurately.

Key Responsibilities

· Manage the full onboarding lifecycle for candidates, including:

• Drug screenings
• Background checks
• I-9 verification
• Occupational health and medical testing
• State and city compliance documentation

· Maintain accurate onboarding trackers, records, and reports

· Provide timely status updates to recruiters and internal stakeholders

· Communicate with candidates through phone, email, SMS, and Microsoft Teams

· Ensure onboarding documentation is complete, accurate, and compliant

· Manage multiple onboarding files simultaneously while meeting service-level expectations

· Coordinate system access requirements, including password and ID management

· Access and monitor onboarding tasks through SharePoint and internal platforms

· Support scheduling and coordination activities using Outlook and Microsoft Teams

· Maintain a professional presence in all internal and external communications and meetings

What We're Looking For

Technical Skills

Candidates will undergo a typing assessment as part of the hiring process.

Proficiency in:

• Microsoft Word (document creation and editing)
• Microsoft Excel (reports and trackers management)
• SharePoint (work order and task management)
• Outlook (email and calendar management)
• Microsoft Teams (calls, virtual meetings, screen sharing, and collaboration)

Professional Competencies

· Strong organizational and time management skills

· Ability to manage an average of:

• 50 active onboarding files
• 25 new candidates weekly

· Excellent verbal and written communication skills

· Professional and confident communication style

· Ability to work independently and prioritize effectively

· Strong attention to detail and commitment to accuracy

· Ability to thrive in a fast-paced, high-volume environment

Qualifications

Required Experience

• Minimum of 1 year call center (BPO) experience supporting US clients
• Previous experience working night shift or graveyard schedules
• Stable employment history with demonstrated reliability and commitment

Preferred Experience

Experience in any of the following areas is highly advantageous:

• Virtual Assistant support
• Onboarding coordination
• Human Resources
• Payroll administration
• Benefits administration
• Customer support
• High-volume administrative operations

Work Setup

• Initial work arrangement is 100% onsite at Ayala Avenue, Makati for a minimum of 90 days.
• A hybrid work setup at Ayala Avenue, Makati or SM North Edsa may be considered based on consistent attendance, performance, and business requirements.

Why Join Us?

• Competitive salary package + monthly performance bonuses
• Fixed night shift schedule and weekends off
• Comprehensive HMO coverage
• Early regularization opportunities
• Growth-focused and supportive workplace culture

Apply today and help create a smooth, professional onboarding experience for every new hire.

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What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?