Vice President, Production Services Application Support II

Vice President, Production Services Application Support

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.    

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Vice President, Production Services Application Support II to join our AI- Hub team. This role is in Pittsburgh/PA or Lake Mary/LM. (4 days in office required.)

In this role, you’ll make an impact in the following ways: 

• Resolve and triage any issues related to critical applications, servers, networks, and overall health of the application.
• Maintain the operational stability and integrity BNY’s AI Hub platform which is leveraged by other LOB’s
• Build and maintain standard procedures to troubleshoot and resolve events.
• Work with Ai Hub engineers to reduce mean time to resolution and enhance delivery of the service.
• They must maintain communication with the vendors and the team to ensure they remain updated on any issues in their domains.
• Regularly interact with the Internal customers and support teams. Treat the stakeholders with diplomacy and politeness. They must handle both the non-technical and technical requirements for the users.

To be successful in this role, we’re seeking the following: 

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial. 8-10 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.
•  3-5 years of experience in technology support areas. Including Java, Phyton, Network, Windows, Unix, and/or Mainframe performing hands-on IT Infrastructure & Application troubleshooting.
• Proficiency in SQL and Splunk queries to understand logs and build dashboards.
• Understanding of AI & ML, Agents, Models and core technology on how AI systems learn and make decisions
• Understanding of Microsoft Azure and GCP (Google Cloud Platform)
• Background and experience working in an enterprise environment with ITIL Service Management disciplines, inclusive of Request, Incident, Problem and Change processes.

·     Self-motivated, with key strengths in initiative, dependability, and teamwork.

At BNY, our culture speaks for itself. Here’s a few of our awards: 

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.