Vice President, Client Processing I

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Vice President, Client Processing I to join our team. This role is located in Wroclaw – ONSITE.

Department/Team overview:

Global Client Onboarding is responsible for standard and exception-based transaction processing and manager set-up connectivity. Provides daily client service to internal clients, including product knowledge and technical assistance, problem resolution, and account transaction or managed account processing. Responsible for reconciliation, account services, analytics, and reporting services at the highest levels.

Your role:

We have an exciting opportunity for a talented Client Processing Manager to join our team in Wroclaw. As Vice President, Client Processing I you will supervise a small to medium-size Client Processing Support team that handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.  You will be working on these time-bound tasks whilst minimizing the potential for risk and reputational loss in the inherent process.

In this role, you’ll make an impact in the following ways:

• Manages the daily time-bound workflow within the team and aligns team resources accordingly to complete the daily tasks. Identifies areas requiring analysis of operations and resolution for more efficient operations
• Oversees Client Processing to ensure transactions are handled correctly and timely. Utilizes MIS reporting to ensure correct and timely processing.
• Provides product knowledge and technical assistance on complex problems. Acts as the team's initial point of contact for issues requiring escalation.
• Participates in the recruiting process; instructs, assigns, directs and reviews the work of Client Processing analysts; prepares performance reviews and provides ongoing feedback to staff.
• Provides input into departmental budgets and planning. May develop business plan for team/group operations.

To be successful in this role, we’re seeking the following:

• 4-5 years of total work experience is preferred with at least 0-1 years in management.
• Bachelor’s degree or the equivalent combination of education and experience is required.
• Fluent English spoken and written (min. B2 level)
• Proven relevant client service and risk management experience within financial services
• Good problem-solving skills with excellent attention to detail
• Excellent communication skills and experience within a financial services Function
• Very Good knowledge of MS Office

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

 

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.