Vice President, Business Systems & Transformation
Lone Wolf Technologies
Apply to this jobThe ideal candidate brings deep experience leading enterprise business systems transformations and has successfully aligned Sales, Customer Success, Support, Finance, Product, and Operations teams around a unified systems strategy.
Key Responsibilities:
- Conduct a comprehensive assessment of the current business systems landscape, including CRM, Customer Success, Contact Center, Billing, ERP, and related platforms.
- Define and map the processes that will flow through the tools
- Develop a business systems roadmap aligned with company growth objectives.
- Identify opportunities to simplify workflows, reduce technical debt, improve automation, and eliminate manual processes.
- Establish a scalable architecture supporting the end-to-end customer journey.
- Lead management
- Opportunity management
- Quoting and contracting
- Customer onboarding
- Customer Support
- Billing and collections
- Renewals and expansion
- Identify process bottlenecks and recommend improvements to increase efficiency and revenue realization.
- Salesforce
- Gainsight
- Contact Center / CCaaS platforms
- Billing and subscription management systems
- Customer support platforms
- Data and reporting systems
- Ensure platforms are effectively integrated and aligned with business needs.
- Partner closely with Executive Leadership, Product, Finance, Revenue Operations, Customer Success, Support, and IT teams.
- Facilitate alignment between business objectives and technology investments.
- Serve as a trusted advisor to leadership regarding business process and systems strategy.
- Establish governance practices for business systems investments and prioritization.
- Define key performance indicators and success metrics.
- Lead transformation initiatives from assessment through implementation.
- Build internal capabilities and organizational structures needed to support future growth.
Business Systems Strategy:
Quote-to-Cash Transformation:
Evaluate and optimize the entire quote-to-cash process, including:
Platform Leadership:
Provide strategic oversight of key business platforms, including:
Cross-Functional Partnership:
Governance & Execution:
Qualifications:
- 12+ years of experience leading business systems, enterprise applications, or digital transformation initiatives.
- Experience designing and optimizing quote-to-cash processes in a SaaS or technology environment.
- Deep knowledge of platforms such as Salesforce, Gainsight, CCaaS/contact center solutions, billing systems, and customer support technologies.
- Demonstrated success leading large-scale cross-functional transformation programs.
- Strong executive presence with the ability to influence senior leaders and drive organizational change.
- Experience building business cases and technology roadmaps.
Preferred:
- Experience in B2B SaaS environments.
- Experience with subscription billing and recurring revenue business models.
- MBA or equivalent advanced business or technology education.
- Background in Revenue Operations, Business Systems, Enterprise Applications, or Digital Transformation consulting.
Summary
Lead enterprise business systems strategy, optimize processes, oversee platform integration, and drive transformation.
Job title
Vice President, Business Systems & Transformation
Experience level
12+ years
Minimum experience
12+ years exp
Industry
software
Location requirements
Remote in United States, open to remote work
Salary
Not specified
Management role
Yes
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
United States