Location: Coquitlam, BC

Compensation: $18.25 to $25.00 per hour, depending on experience

Como Lake Animal Hospital is currently welcoming a dependable and caring Veterinary Assistant, Client Care to join our team. This part-time opportunity includes a range of responsibilities that directly contribute to the hospital's efficient and effective daily operations. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated!

Key Responsibilities

• Assist veterinary staff with various tasks and treatments

• Create a warm and welcoming environment for our patients and pet parents

• Respond to and manage email correspondence: clients, referring veterinarians & internal office messages

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments

• ​Admitting and discharging pet patients

• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

Qualifications and Attributes

• Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset

• Ability to answer a multiline phone system and track and book appointments effectively

• Previous customer service or front desk experience in hospitality or retail is an asset!; a real aptitude for putting people at ease and creating a welcoming environment

• Takes initiative to complete tasks throughout the day

• Compassion and nurturing attitude

• Ability to remain calm in stressful situations and to adapt to changing situations

• Efficient in carrying out assignments independently

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

What We Can Offer You!

• RRSP Employer 5% Match Program! Saving for your future just got easier!!

• A caring culture of Wellness and Appreciation!

• Competitive wages and benefits!

• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.

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