Veterans Assistance Supervisor (WSU)

<div style="color: inherit; font-style: normal; text-indent: 0; text-align: center"><em style="color: inherit; text-indent: 0"><br><img src="https://secure.neogov.com/images/AgencyImages/jobposting/1546/jobpostings/image/20260722075736_LDVA Logo.png" style="width: 300px" class="fr-fic fr-dii"><br><br>“Relentlessly advocate for Louisiana veterans and their families to ensure they receive superior customer service and support by connecting them to the benefits they have earned in service to our country, while meeting the economic, educational and employment needs of transitioning service members looking to make Louisiana their home.”</em></div><p style="margin: 10px 0; color: inherit; font-style: normal; text-indent: 0; text-align: center">At the <strong style="font-weight: 700">Louisiana Department of Veterans Affairs (LDVA)</strong>, our mission is to honor and serve Louisiana’s veterans and their families. We do this by connecting them to the benefits they’ve earned, providing dedicated support, and enhancing their quality of life through compassionate service across the state.</p><p style="margin: 10px 0; color: inherit; font-style: normal; text-indent: 0; text-align: center"><span style="color: inherit; font-style: normal; text-align: center; text-indent: 0">We’re looking for a&nbsp;</span><strong style="font-weight: 700; color: inherit; font-style: normal; text-align: center; text-indent: 0">Veterans Assistance Supervisor&nbsp;</strong><span style="color: inherit; font-style: normal; text-align: center; text-indent: 0">to join our team.&nbsp;</span>The Veterans Assistance Supervisor - Virtual is responsible for supervising the Veterans Assistance Specialists - Virtual and overseeing all virtual casework operations within the Louisiana Department of Veterans Affairs (LDVA). The incumbent ensures compliance with LDVA policies, manages workflow, provides technical guidance, and supports the delivery of accurate and timely veterans benefits counseling. This position serves as the primary supervisory authority for virtual case processing and acts as liaison between the Benefits Office (BO) and the Workload Support Unit (WSU).&nbsp;</p><div style="color: inherit; font-style: normal; text-indent: 0; text-align: center"><font style="color: inherit; font-style: normal; text-indent: 0"><b style="font-weight: bold"><strong style="font-weight: 700"><span style="color: rgba(223, 53, 12, 1)">&nbsp;This position will be filled by a current, permanent LDVA employee.</span></strong></b></font></div><br><strong style="color: inherit; font-style: normal; text-indent: 0">AN IDEAL CANDIDATE SHOULD POSESS THE FOLLOWING COMPETENCIES:</strong><ul style="padding: 0 0 0 40px; margin-top: 0; margin-bottom: 3pt; color: inherit; font-style: normal; text-indent: 0"><li><strong>Building and Supporting Teams:&nbsp;</strong>The ability to combine one's actions and efforts with others to work toward achieving a common goal.</li><li><strong>Communicating Effectively:&nbsp;</strong>The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.</li><li><strong>Training Others:&nbsp;</strong>The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.</li><li><strong>Acting with Ethics and Integrity:&nbsp;</strong>The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.</li><li><strong>Demonstrating Accountability:&nbsp;</strong>The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.</li><li><strong>Displaying Expertise:&nbsp;</strong>The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.</li><li><strong>Displaying Professionalism:&nbsp;</strong>The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.</li><li><strong>Following Policies and Procedures:&nbsp;</strong>The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.</li><li><strong>Managing Performance:&nbsp;</strong>The ability to plan, monitor, and document employee performance throughout the year.</li></ul><div><span style="color: inherit; font-style: normal; text-indent: 0">This job requires the incumbent to be an honorably discharged veteran of the United States Armed Forces who served on an active, full-time basis and meet one of the following qualification requirements:</span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Six years of experience in veterans service work, public benefits claims examining, social services or human resources; OR</span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Six years of full-time experience in any field plus three years of experience in veterans service work, public benefits claims examining, social services or human resources; OR</span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">A bachelor's degree plus three years of experience in veterans service work, public benefits claims examining, social services or human resources; OR</span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">A master’s degree plus two years of experience in veterans service work, public benefits claims examining, social services or human resources.</span><br style="color: inherit; font-style: normal; text-indent: 0"><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">EXPERIENCE SUBSTITUTION:</span><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.</span></div>The official job specifications for this role, as defined by the State Civil Service, can be found <a href="https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=170630" target="_blank"><u>here</u>.</a><p style="margin: 10px 0; color: inherit; font-style: normal; text-indent: 0"><u>Job Duties: &nbsp;</u></p><p style="margin: 10px 0; color: inherit; font-style: normal; text-indent: 0">As a Veterans Assistance Supervisor (WSU), you'll help create a positive experience for every person who walks through our doors. In this role, you will:</p><ul style="padding-left: 2rem; margin-top: 0; margin-bottom: 3pt; color: inherit; font-style: normal; text-indent: 0"><li>Reviews Benefits Office (BO) case submissions for completeness, accuracy, and eligibility. Ensures all required tracking fields are completed and that case classifications are appropriate for WSU processing. Assigns cases to Veterans Assistance Specialists based on workload, availability, and case complexity.</li></ul><br><ul style="padding-left: 2rem; margin-top: 0; margin-bottom: 3pt; color: inherit; font-style: normal; text-indent: 0"><li>Remains current on federal and state veterans' benefits laws, U.S. Department of Veterans Affairs regulations, and LDVA policies and procedures. Performs other duties as assigned.&nbsp;</li></ul><br><ul style="padding-left: 2rem; margin-top: 0; margin-bottom: 3pt; color: inherit; font-style: normal; text-indent: 0"><li>Reviews case notes, supporting documentation, and case actions for accuracy, completeness, and compliance. Provides technical guidance, clarification of procedures, and performance coaching to staff. Ensures adherence to LDVA policies, procedures, service standards, and operational expectations.&nbsp;</li></ul><br><ul style="padding-left: 2rem; margin-top: 0; margin-bottom: 3pt; color: inherit; font-style: normal; text-indent: 0"><li>Conducts final quality assurance reviews of completed and unsuccessful case submissions. Determines and documents final case disposition and returns cases to the Benefits Office as appropriate.&nbsp;</li></ul><br><ul style="padding-left: 2rem; margin-top: 0; margin-bottom: 3pt; color: inherit; font-style: normal; text-indent: 0"><li>Serves as the primary liaison between the Benefits Office and the WSU team. Communicates procedural updates, workflow directives, operational priorities, and performance expectations to staff. Coordinates activities with LDVA leadership, supervisors, and support personnel to ensure effective service delivery.&nbsp;</li></ul><br><ul style="padding-left: 2rem; margin-top: 0; margin-bottom: 3pt; color: inherit; font-style: normal; text-indent: 0"><li>&nbsp;Tracks productivity, workload metrics, and case outcomes for reporting, analysis, and program evaluation. Maintains supervisory records and files and participates in required meetings, trainings, and briefings.&nbsp;</li></ul><br><p style="margin: 10px 0; color: inherit; font-style: normal; text-indent: 0"><u>Position-Specific Details:</u></p><p style="margin: 10px 0; color: inherit; font-style: normal; text-indent: 0"><strong style="font-weight: 700">Appointment Type:&nbsp;</strong><strong style="font-weight: 700">Promotional&nbsp;</strong></p><p style="margin: 10px 0; color: inherit; font-style: normal; text-indent: 0"><strong style="font-weight: 700">Career Progression:</strong>&nbsp; This position does <u>not&nbsp;</u>participate in CPG.</p><p style="margin: 10px 0; color: inherit; font-style: normal; text-indent: 0"><strong style="font-weight: 700">Work Schedule:&nbsp;</strong>Work hours are 8:00 AM to 4:30 PM, Monday - Friday.</p><p style="margin: 10px 0; color: inherit; font-style: normal; text-indent: 0"><strong style="font-weight: 700">Compensation:<em>&nbsp;</em></strong>The starting pay for this position is $26.05/hr. (Special Entrance Rate); $2.00 work incentive pay (premium pay) upon completion of TRIPS Certification</p><p style="margin: 10px 0; color: inherit; font-style: normal; text-indent: 0"><u>How To Apply:</u></p><strong style="color: inherit; font-style: normal; text-indent: 0">No Civil Service test score&nbsp;</strong><span style="color: inherit; font-style: normal; text-indent: 0">is required in order to be considered for this vacancy.</span><strong style="color: inherit; font-style: normal; text-indent: 0">&nbsp;</strong><p style="margin: 10px 0; color: inherit; font-style: normal; text-indent: 0">To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.</p><p style="margin: 10px 0; color: inherit; font-style: normal; text-indent: 0">Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education).<strong style="font-weight: 700">&nbsp;</strong>Resumes <u>will not&nbsp;</u>be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.</p><p style="margin: 10px 0; color: inherit; font-style: normal; text-indent: 0"><u>Contact Information:</u></p><span style="color: inherit; font-style: normal; text-indent: 0"><strong style="font-weight: 700">For further information about this vacancy, contact:</strong></span><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">Torin McClanahan</span><br style="color: inherit; font-style: normal; text-indent: 0"><span style="color: inherit; font-style: normal; text-indent: 0">&nbsp;Human Resources Specialist</span><br style="color: inherit; font-style: normal; text-indent: 0"><u style="color: inherit; font-style: normal; text-indent: 0"><a style="color: inherit; text-decoration: underline; font-style: normal; text-indent: 0">[email protected]</a></u><p style="margin: 10px 0; color: inherit; font-style: normal; text-indent: 0; text-align: center"><strong style="font-weight: 700"><span style="color: rgba(149, 35, 8, 1)">Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.</span></strong></p>