Veterans Assistance Specialist (WSU)

Louisiana

Statewide, LA, LA, US remote Until 9/24/2026 5+ years exp First posted July 26, 2026 Last posted July 26, 2026

Job description

<div style="color: inherit; font-style: normal; text-indent: 0; text-align: center"> <img src="https://secure.neogov.com/images/AgencyImages/jobposting/1546/jobpostings/image/20260721130529_LDVA Logo.png" style="width: 300px" class="fr-fic fr-dii"><undefined> </undefined>“Relentlessly advocate for Louisiana veterans and their families to ensure they receive superior customer service and support by connecting them to the benefits they have earned in service to our country, while meeting the economic, educational and employment needs of transitioning service members looking to make Louisiana their home.”</div>At the Louisiana Department of Veterans Affairs (LDVA), our mission is to honor and serve Louisiana’s veterans and their families. We do this by connecting them to the benefits they’ve earned, providing dedicated support, and enhancing their quality of life through compassionate service across the state. We’re looking for a Veterans Assistance Specialist to join our team. The Veterans Assistance Specialist serves as a subject matter expert in veterans' benefits, providing advanced counseling, claims assistance, and case management services to veterans, service members and their dependents. Assigned to the Workload Support Unit, the position operates primarily in a virtual environment, delivering services through telephone, email, video conferencing, and other digital platforms to provide statewide workload support to Veterans Assistance Counselors. <div style="text-align: center"> This position will be filled by a current, permanent LDVA employee.</div> AN IDEAL CANDIDATE SHOULD POSESS THE FOLLOWING COMPETENCIES:<ul><li>Accepting Direction: The ability to be open and willing to follow guidance or instructions.</li><li>Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.</li><li>Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.</li><li>Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.</li><li>Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.</li><li>Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.</li><li>Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.</li><li>Leveraging Technology: The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness.</li><li>Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.</li></ul>MINIMUM QUALIFICATIONS: This job requires the incumbent to be an honorably discharged veteran of the United States Armed Forces who served on an active, full-time basis and meet one of the following qualification requirements: Five years of experience in veterans service work, public benefits claims examining, social services or human resources; OR Six years of full-time experience in any field plus two years of experience in veterans service work, public benefits claims examining, social services or human resources; OR A bachelor's degree plus two years of experience in veterans service work, public benefits claims examining, social services or human resources; OR A master’s degree plus one year of experience in veterans service work, public benefits claims examining, social services or human resources. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.The official job specifications for this role, as defined by the State Civil Service, can be found <a href="https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=176513">here</a>.Job Duties:  As a Veterans Assistance Specialist (WSU), you'll help create a positive experience for every person who walks through our doors. In this role, you will:<ul style="padding-left: 2rem; margin-top: 0; margin-bottom: 3pt; color: inherit; font-style: normal; text-indent: 0"><li>Assists with workload management and case assignment activities by processing cases assigned through the care management system. Reviews case records for completeness, accuracy, eligibility requirements, and other factors necessary to advance case processing. Evaluates case notes and supporting documentation to determine appropriate next steps. </li><li>Schedules appointments and coordinates service delivery through in-person meetings, telephone, email, video conferencing, and other digital platforms. </li><li>Conducts interviews as needed with veterans, service members, dependents, and survivors to assess eligibility for federal, state, and local veterans' benefits and services, provide guidance regarding available programs, and obtain information necessary to support claims and case development. </li><li>Prepares reports, correspondence, case summaries, and other administrative documents related to assigned workload, program operations, and claimant services. </li><li>Maintains accurate and timely case records by updating required tracking fields, case notes, and case statuses within case management systems. Documents case activities, outcomes, and supporting information in accordance with established policies, procedures, and recordkeeping requirements. </li><li>Participates in meetings, training programs, and continuing education activities to maintain required accreditation, professional competency, and knowledge of program requirements. Remains current on federal and state veterans' benefits laws, VA regulations, LDVA policies, procedures, and program guidance to ensure accurate and effective service delivery. </li></ul> Position-Specific Details:Appointment Type: Promotional Career Progression:  This position does not participate in CPG.Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday - Friday.Compensation: The starting pay for this position is $24.35/hr. (Special Entrance Rate); $2.00 work incentive pay (premium pay) upon completion of TRIPS Certification How To Apply:No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. Contact Information:For further information about this vacancy, contact: Torin McClanahan  Human Resources Specialist <a style="color: inherit; text-decoration: underline; font-style: normal; text-indent: 0">[email protected]</a>Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

About this role

Summary

Assist veterans with benefits, conduct interviews, manage cases, and support claims processing.

Job title

Veterans Assistance Specialist (WSU)

Experience level

five years or more in veterans service work or related fields

Minimum experience

5+ years exp

Industry

government

Location requirements

Remote in Louisiana, US, with statewide support allowed.

Salary

The starting pay for this position is $24.35/hr. (Special Entrance Rate); $2.00 work incentive pay (premium pay) upon completion of TRIPS Certification

Management role

Skills & keywords

Required skills

veterans benefitscase managementcommunicationpolicy adherencedigital tools

Preferred skills

counselingpublic benefitsdigital platforms

Specializations

veterans benefitscase managementpublic benefitscounseling

Locations

Structured locations inferred from the posting.

Unknown location

Remote