Venue IT Support Representative

Job Summary:

Responsibilities:

As a Venue IT Support Representative, the successful candidate will

• Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.

• Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.

• Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology

• Be the onsite contact and provide guided access for visiting IT service or support providers

• Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of show.”

• Provide proactive “day of show” IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.

• Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.

• Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.

• Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.

• Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.

Requirements:

· Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred

· Strong communication skills (oral and written) paired with a professional communication style

· Self-motivated, capable of independent reasoning and troubleshooting

· Highly organized and strong attention to detail

· Must be a reliable and dependable team player with ability to work independently and under little supervision

· Must be able to adapt to a constantly changing and at times stressful work environment

· Must possess a valid driver’s license, access to a reliable vehicle, and a clean driving record

· This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role.