Venue - Guest Services Staff

Job Summary:

The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Job Functions:

· Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.

· Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.

· Refer unresolved customer grievances to designated departments for further investigation

· Solicit sales of new or additional services or products.

· Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.

· Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.

· Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.

· Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.

· Other tasks as assigned by the Guest Services Manager.

This position starts at $14.00 per hour

Qualifications:

· High School Diploma or equivalent

· At least 2 years in Customer Service and communications suggested

· Strong strategic thinking and creative problem-solving skills

· Excellent verbal, written and interpersonal communication skills

· Acute sense of judgment, tact and diplomacy

· A strong-sense of teamwork and ability to execute programs

· Excellent verbal and written communication skills

· Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting