Veefin- Lead Production Support

Job Title: Lead – Production Support

Location- Mumbai (WFO)

Years of Experience- 12 - 15 yrs

Job Overview

We are looking for an experienced and driven Lead – Production Support to lead and strengthen our production support function. This role requires a strong technical & functional expert who can drive incident management, provide strategic oversight, and mentor teams while ensuring system stability and business continuity.

Key Responsibilities

• Lead end-to-end production support operations, ensuring high system availability and reliability.

• Diagnose and resolve complex system/application issues, minimizing business impact and downtime.

• Perform in-depth analysis of logs, metrics, and system behaviour using advanced debugging tools to identify root causes.

• Drive Root Cause Analysis (RCA) and implement preventive measures for recurring issues.

• Collaborate closely with development, QA, DevOps, and business teams to prioritize fixes and deliver enhancements.

• Establish and enforce best practices for incident management, problem management, and change management.

• Monitor SLAs, ensure timely resolution of support tickets, and improve support KPIs.

• Mentor and guide junior team members, fostering a high-performance and ownership-driven culture.

• Act as a key stakeholder in release planning, risk assessment, and production readiness.

Technical Requirements

• Strong expertise in databases: MySQL, Oracle, MongoDB

• Proficient in troubleshooting complex production environments and enterprise applications

• Solid experience in Lending domain (LOS/LMS/Supply Chain Finance)

• Exposure to system integrations, APIs, and distributed systems is an advantage

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field

• 12–15 years of experience in production support, application support, or related roles

• Proven experience in a lead/technical leadership role

• Hands-on experience working with LOS/LMS/SCF products within the lending ecosystem

Core Competencies

• Strong leadership and team management skills

• Excellent communication and stakeholder management abilities

• Strategic thinking with strong analytical and problem-solving skills

• Ability to thrive in a fast-paced, high-pressure environment and manage multiple priorities