BASIC FUNCTION & JOB DUTIES:

Under general supervision, operates the hotel shuttle van to provide guests and potential guests with convenient and reliable transportation to and from the airport while following Company policies and procedures.  Van drivers welcome and create a positive first/last impression upon guest arrival/departure.  This function includes assisting with loading and unloading of guest luggage, providing information in regard to the hotel’s facilities and events and directions to local attractions.  Ensure the van is clean and in like new condition at all times including assisting with monitoring routine maintenance and immediately reporting in mechanical concerns.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests while welcoming guests to the city.  Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to take written and verbal direction in English and speak English clearly.  Requires ability to communicate in a friendly manner with guests in order to create a warm, relaxing, efficient environment.  Must maintain a good driving record and notify management immediately of any changes in your record.