UX Design Manager

As a Product Design Manager, you will play a key role in shaping the design and user experience of IDEXX’s veterinary software platforms. Based in our Auckland innovation hub, you will lead design initiatives while remaining hands-on, collaborating closely with Product and Engineering teams to deliver intuitive, user-centered solutions that make a meaningful impact.

The Veterinary Software division is building a vertical SaaS platform for animal health, delivering solutions that support veterinary practices across practice management, diagnostics, payments, client engagement, and analytics. You will be part of a growing Product organisation focused on creating seamless, scalable experiences for users across our ecosystem.

In this role:

• You lead the design of user-centered solutions across our veterinary software platforms

• You collaborate closely with Product Managers and Engineers to prioritise, design, and deliver impactful features

• You create well-considered design plans and bring solutions to life through strong UX and UI practices

• You conduct user research and apply insights to improve customer experience across the product suite

• You develop interactive prototypes and design concepts to validate ideas and solutions

• You design and document user interface components and design patterns to ensure consistency across platforms

• You partner with customers and internal stakeholders to deeply understand workflows and user needs

• You lead user testing initiatives and incorporate feedback to continuously improve designs

• You mentor and support other designers, providing guidance, feedback, and leadership within the design team

• You contribute to building a strong design culture and elevate design standards across the organisation

• You collaborate with Product and Engineering leadership to align design direction with business and technical goals

Why this role matters:

This role is critical in ensuring our software delivers intuitive, efficient, and meaningful experiences for veterinary professionals. By improving usability and reducing friction in workflows, your work will directly impact how veterinarians and their teams operate—helping them save time, reduce stress, and ultimately deliver better care for animals. Your leadership will help shape the future design direction of IDEXX’s veterinary platform.

What you need to succeed:

• Proven experience in UX/UI design within a product or software environment

• Strong customer-centric mindset with the ability to translate user needs into effective design solutions

• Experience conducting user research, usability testing, and prototyping

• High attention to detail with a passion for creating intuitive user experiences

• Strong communication skills with the ability to collaborate across cross-functional teams

• Solid understanding of software development processes and working within Agile environments

• Self-driven, curious, and proactive approach to problem solving

Nice to have:

• Experience leading or mentoring other designers

• Experience working in SaaS or platform-based environments

• Familiarity with complex workflow-based products or enterprise applications
   

What you can expect from us:

• Competitive compensation and incentive opportunities

• Continuous learning and development (internal and external)

• Hybrid working environment with a collaborative office space, including gym and rooftop meeting space

• Coffee, fresh fruit, and Food Truck Fridays

• Dog-friendly office

• Fully subsidized Southern Cross health insurance

• Partially subsidized parking

• Career pathways and growth opportunities within a global organisation

Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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