Utility Billing Specialist

What You'll Do

Utility Recapture

Reconcile utility expense against recovered income across water, sewer, stormwater, trash, cable, electric, and gas for every community in the portfolio
Build recapture miss reviews ahead of monthly P&L calls, quantifying the dollar gap between expense and recovery on each billable line
Identify communities carrying utility expense with no billback in place, and turn that list into a prioritized billback opportunity pipeline
Own recapture targets: 90% on utilities, 100% on trash — measured as recovered income divided by expense, scoped to recapturable community utilities
Investigate and resolve shortfalls: rate setup errors, missing charges, read-date mismatches, and other recovery gaps
Coordinate rate table setup and billing activation with the third-party billing platform, including rate pushes and high/low usage exception review
Produce executive-ready utility summaries

Meter Installation

• Support the submetering installation pipeline portfolio-wide - tracking properties, site counts, and meter counts from contract through activation
• Coordinate with metering vendors and site teams on scheduling, permitting, and inspection requirements; flag issues before they stall an install
• Confirm meters are reading correctly post-install
• Tie completed installs to rate notices and billing activation, so recovery starts on the correct effective date

Compliance & Regulatory

• Maintain the utility rate notice compliance tracker across all states and communities, ensuring resident notices meet each state's advance notice and format requirements
• Serve as the first point of research on state-specific pass-through rules, keeping the multi-state regulatory reference guide current
• Keep legal and non-renewal intake documentation accurate where it intersects with utility billing

P&L Review & Budgeting

Review monthly utility line items on the P&L, catching over-accruals, mispostings, and timing issues by tying booked amounts back to provider invoices
Support the annual utility expense budget cycle, including trend analysis and per-community assumptions
Produce utility roll-ups and call prep materials for P&L reviews

What You Bring

Experience: 2+ years in utility billing or revenue management
Skills: Strong Excel skills - pivot tables, lookups, and comfort working with large GL exports; high attention to detail and the discipline to manage recurring monthly deadlines across many communities
Domain knowledge: Working knowledge of utility recapture or resident utility billing (RUBS, submetered, or direct-metered); ability to read provider invoices, leases, and billing setups and reconcile them against financial data
Communication: Works cleanly across site operations, accounting, legal, outside vendors, and can explain a recovery gap to both a property manager and a finance lead
Nice to Have
Experience with submetering programs and meter installation coordination
Familiarity with multi-state utility regulation and rate-notice requirements
Exposure to a resident billing platform and property management or accounting systems
Understanding of P&L structure and utility budgeting

If you're the kind of person who can't let a number stay unexplained, who finds real satisfaction in a clean audit, and who wants to be the go-to expert your teammates rely on — we'd love to hear from you.

Apply now and take the next step toward a role where your attention to detail directly protects the bottom line — and helps residents trust the bill in their hands.