User Success Manager, CLO
CLO Virtual Fashion
Apply to this job Bengaluru on site Until 8/22/2026 2+ years exp First posted June 12, 2026 Last posted June 12, 2026
Job description
We are looking for a visionary to join our Online team. We are a small, tight knit team and the environment will be close to that of a start-up. We wear a lot of hats, brainstorm a lot of ideas and are filled with a passion for all things Fashion & 3D.
The Global Online team is responsible for CLO Online subscription business and operations. They plan, implement and control the efficient flow and develop services between CLO and all creators in the world. The Team units are located in Korea, USA, China, and Germany.
Responsibilities
- Daily Operational work to serve CLO Online user community managing inquiries, support and the website
- In depth analysis on user inquiries, support and user activities on clo3d.com website and CLO’s social media channels
- Analyze service gaps and recommend effective measures to prevent mishandlings and claims
- Review and improve service processes across the entire service chain to create positive customer experience thereby enhancing the branding of CLO
- Work with other teams to execute project workstreams as part of the wider company business
- To lead customer experience improvements in user workflow, contents and website operations working with Web Developers
- Plan and execute online/offline events mainly targeting potential or/and existing CLO subscription users working with Marketing Team
- Communicate actively and work in tandem with the Global Online Team to have aligned goals and strategy.
Qualifications
- 2+ years of work experience in business development, operations, customer service, or user research in the tech industry
- Agile work ethic; comfortable with trials and errors
- Critical thinking and creative strategizing
- Open to working with colleagues from different places, time zones, backgrounds and cultures
- Strong project planning and management skills
- Strong written and verbal communications skills in English
Plus if you have
- Experience in Zendesk or other CRM systems
- Fashion-related experience
- Academic studies in Statistics, Business Administrations, Information Technology related majors
- Knowledge and experience in 2D/3D CAD, B2C SaaS business
Please feel free to contact us via email ([email protected]) if you need any further information.
About this role
Summary
Manage user inquiries, improve service processes, and enhance customer experience for CLO online platform.
Job title
User Success Manager, CLO
Experience level
2+ years
Minimum experience
2+ years exp
Industry
fashion
Location requirements
Bengaluru, flexible for remote work
Salary
Not specified
Management role
No
Skills & keywords
Required skills
customer serviceproject managementcommunicationCRMcritical thinking
Preferred skills
CRM systemsfashionstatisticsCADB2C SaaS
Specializations
user supportcustomer experienceoperationsproject management
Locations
Structured locations inferred from the posting.
Bengaluru, Karnataka, India
Hybrid City