User Service(EN) Specialist
Flashdot.wd3.external
Apply to this jobIt's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business
Customer Service Officer (CSO)
Roles & Responsibilities:
Deliver fair outcome to our customers and ensure the quality of service in place.
Actively share customer feedback to internal departments to improve the customer experience.
Actively respond to the feedback received from the social medias.
Work with internal teams to ensure the pre & post service for all products are in place.
Qualification：
With 2+ years hands on experience in customer service industry. Familiar with professional English e-mail writing.
Ability to articulate issues / problems to internal departments.
Knowledge on Blockchain would be an advantage.
Ability to communicate in Mandarin would be an advantage.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Summary
Deliver customer service, share feedback, and ensure service quality.
Job title
User Service(EN) Specialist
Experience level
2+ years
Industry
customer service
Location requirements
Located in Malaysia; remote work not allowed
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Malaysia