User Provisioning Analyst I

Make a difference. Be happy. Grow your career.

Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.

The Provisioning Analyst independently performs Access Management functions for the enterprise core system accounts based on defined standards and procedures. This includes analyzing, implementing, and administering security requests and audit reports. Acts as the first point of contact for users requesting assistance from Information Security, including, but not limited to, Information Security Service Requests and Incident Response.

Key Responsibilities

• Manages day-to-day account management for all user accounts using automated tools/administrative console or application admin screens.
• Understands, creates, and maintains documentation for day-to-day account management and compliance operations.
• Assists with onboarding and acquisition of account management responsibilities of new applications.
• Establishes and maintains role-based access in accordance to the standard of least privilege.
• Maintains familiarity with Health Information Security policies and relevant Compliance & Legal policies.
• Follows standard operating and lifecycle procedures for handling user account exceptions/anomalies.
• Capability of Identifying, Understanding, Scoping, Organizing, and Resolving small to large-scale projects related to account management with minimal oversight.
• Preventatively monitor and resolve account issues.
• Assists with the resolution of negative audit findings related to user account management.
• Creates, maintains, communicates, and reacts to reports about Account Management metrics.
• Capability of Identifying, Understanding, Scoping, Organizing, and Resolving small to large-scale projects related to account management with minimal oversight.
• Rotating On-Call Incident response for high-priority incidents.
• Identifies account management issues and escalates to proper individuals.
• All other duties as required.

Skills and Experience

• 3+ years of IT experience, 2 years with Identity access management (IAM).
• Bachelor’s Degree in Computer Science, Information Technology, or relevant field of study. Or equivalent experience.
• Strong analytical, process, communication, and organizational skills.
• Ability to react quickly in a fast-paced environment.
• Incident response.

Experienced Preferred

• Proficiency Experience in Healthcare or Legal Industries.
• ITIL Best Practices.
• Proficiency in MS Office Suite.
• Understanding of HIPPA, PCI, HITRUST, and other governing bodies.

Other Knowledge, Skills and Abilities Required

Additional details

• Requires on-call duty 24 hours/day as a part of a rotation schedule for emergency response to critical technical situations requiring immediate attention.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.