User Experience Analyst

Consumer Products Company

My client’s User Experience (UX) team is committed to defining and building great experiences for their customer-facing apps and online experiences. As a User Experience Analyst, you will utilize a variety of user research and information gathering techniques – along with your strong creative, conceptual, and problem-solving skills – to help design experiences for desktop, t, and mobile devices. To be successful, you will need to be collaborative, confident, self-aware, flexible, analytical, creative as well as an advocate for the customer.

Primary Responsibilities:

• Specify and articulate your experience designs using low- and medium-fidelity wireframes, user flow diagrams, and interactive prototypes
• Partner with key stakeholders, including technology, business analysts, operations, customer care, and testing teams, all while advocating for the best experience for our customers
• Plan, coordinate, and participate in customer experience research studies using techniques such as usability testing, focus groups, and feedback surveys analyze the information gathered to make design recommendations for improving an experience
• Take ownership of assigned projects and make decisions with limited supervision other responsibilities as assigned

Mandatory Requirements:

• Bachelor’s Degree in a related field is highly desirable. In lieu of a related degree, 3 years of relevant work experience is the minimum acceptable substitute
• 2-4 years of professional experience
• Existing proficiency with Web and mobile design patterns is required
• Solid knowledge of user interface design, information architecture, and human factors is absolutely required
• Familiarity with user research techniques, usability testing, and analytics is required

• Existing familiarity with Web and mobile design patterns is required
• Knowledge of user interface design, information architecture, and human factors is strongly recommended
• Familiarity with user research techniques, usability testing, and analytics is strongly recommended
• Demonstrated experience making and supporting recommendations using observed customer behavior and site analytics
• Experience with HTML, CSS, Flash, JavaScript, and other UI development tools
• Demonstrated experience making and supporting recommendations using observed customer behavior and site analytics
• Although this is not a coding position, experience with HTML, CSS, Flash, JavaScript, and other UI development tools will be an asset
• Experience working on ecommerce sites/apps is a plus
• Experience with Search Engine Optimization (SEO) is a plus

All your information will be kept confidential according to EEO guidelines.