US Logistics Operations Coordinator

We’re rethinking homes for how people really live, and we’re looking for a US Logistics Operations Coordinator to join our Logistics Operations team to help shape the future of living—one thoughtful detail at a time.

Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.

This is a 1-year contract, fully remote role based in Malaysia, supporting our US logistics operations during night shifts (9pm to 6am MYT).

What you'll be doing:

• Own the end-to-end returns and replacement process, including customer communications, carrier coordination, shipment tracking, and warehouse receipt confirmation to ensure timely resolution.
• Manage return-related inquiries and escalations from customers and internal stakeholders, providing updates, resolving exceptions, and delivering a positive customer experience.
• Coordinate cross-functionally with Customer Experience, Warehouse, Inventory, and Logistics teams to ensure accurate processing, inventory reconciliation, and seamless returns operations.
• Analyse returns, transportation, and delivery data to identify trends, root causes, and opportunities to improve operational efficiency, service levels, and cost performance.
• Maintain accurate records across returns workflows and support continuous improvement initiatives to enhance processes, scalability, and operational effectiveness.

What you need to succeed:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field (diploma holders with relevant experience are welcome to apply)
• 2–3 years of experience in logistics, transportation, supply chain, or operations roles, with exposure to customer-facing and operational processes.
• Strong command of English, with excellent written and verbal communication skills and a high level of attention to detail.
• Demonstrated problem-solving and analytical capabilities, with the ability to leverage data to investigate issues and drive effective solutions.
• Customer-centric mindset with a strong commitment to delivering service excellence and positive customer outcomes.
• Ability to manage multiple priorities in a fast-paced operational environment while collaborating effectively with cross-functional stakeholders.