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JOB PURPOSE

Leading a team responsible for detecting, preventing, and managing fraud in online banking via the Fraud Management System (FMS) and the National Fraud Portal (NFP). This role involves overseeing daily operations, developing fraud monitoring and investigation strategies, and ensuring compliance with regulatory requirements.

JOB ACCOUNTABILITIES

• Managing the fraud monitoring teams (including the 24 by 7 operations) for Online Banking (RIB/MB, AffinMax and e-Wallet), overseeing the NFP operations, and leading the investigation and recovery processes.
• Review Online Banking Fraud Management SOP, policies and system’s effectiveness and recommend changes / enhancement to ensure business adherence to fraud management guidelines and compliance requirement.
• Liaison Officer in charge of communicating with Law Enforcement Officer, IBTF, BNM, PayNet, PDRM, FMOS, Legal Counsel, System Vendor, Internal Auditors & other business units.
• Reviewing and evaluating reports and Memo(s) for justification and approval.
• Reviewing Investigation Reports on Online Banking unauthorized transactions.
• Recommending safety measures for Online Banking via Digital Media Team for public awareness.
• Recommending safety measures for public awareness and engage with other local stakeholder in Malaysia for anti - fraud measures.
• Managing and training new staff in various aspects including Internet Banking/mobile banking safety measures and handling the FMS.
• Reporting and Escalation: Escalate confirmed or high-risk fraud cases to senior management or relevant authorities and prepare reports for internal stakeholders or regulatory bodies.
• Support Regulatory Compliance: Ensure all investigations are conducted in accordance with local and international regulatory requirements (e.g., AMLA, FATF, BNM guidelines).
• Continuous Improvement: Recommend enhancements to fraud detection rules, investigation workflows, and system configurations based on investigation outcomes and fraud trends.
• Any other operational tasks or responsibilities required or delegated by management.

JOB REQUIREMENTS

• Possess a Degree in Risk Management / Banking / Finance or any related field.
• 10 years working experience as Fraud Analyst / Investigator in the banking industry.
• Experience in fraud detection, investigation, mitigation, remedial and preventive action.
• Experience in Outseer Fraud Management System.
• Well-versed in internet banking and mobile banking operations.
• Good working relationship with internal and external parties such as PDRM, IBTF and PayNet.
• Good team player / committed and customer centric.
• Good business communication and writing skills.