Trust and Safety Analyst, User Feedback

About the Job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

In this role, you will analyze user feedback to identify opportunities to improve policy enforcement on Google Ads. We value user feedback and implement solutions to improve coverage, extract value from feedback (i.e., enforcement leads and opportunities to improve our policy coverage, Large Language Models (LLMs) or predictive models to identify opportunities), and build solutions to make feedback accessible to product and enforcement teams.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

• Own the technical implementation of production-level pipelines, documentation, and check-in processes.
• Collaborate with other teams and functions, including product, legal, sales, policy, and additional cross-functional partners.
• Improve tools through data analysis, technical expertise, and presentations to key stakeholders. Enhance operational workflows via process improvements and automated workflow opportunities.
• Perform complex data analyses to derive insights that help identify and fight abuse across products.
• Use technical judgment to drive project delivery, challenge proposals, and identify risks. Manage multiple interdependent projects of moderate to high complexity and scope against tight timelines.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
  
• Experience working with SQL, coLaboratory, Python.
  
• Experience in data analysis and working with datasets or LLMs.
  

Preferred qualifications:

• Master's degree in relevant field.
• Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or in a scripting/programming language (e.g., Python).
• Experience with machine learning.
• Experience using statistical analysis and hypothesis testing.
• Excellent communication and presentation skills and the ability to influence cross-functionally at various levels.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.