Trouble Resolution Specialist

Rochester, NY, us on site Until 8/21/2026 First posted February 23, 2026 Last posted February 23, 2026
Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

  • Working knowledge of Adtran/Cisco routers and switches Intermediate ability to evaluate client metrics such as overall bandwidth and QOS setting requirements
  • Basic knowledge of voice switch platforms including Nortel DMS, Client 5ESS and MetaSwitch (Softswitch) Basic scripting and debugging
  • Basic working knowledge of Network protocols such as ATM, Frame Relay and Ethernet Intermediate working knowledge of IP routing protocols such as BGP, OSPF, RIP and STATIC ROUTING
  • Intermediate working knowledge of voice protocols such as CAS, ISDN, SS7, MGCP, H.323, and SIP

Thanks & Regards
Praveen K. Paila
470-202-1117

About this role

Summary

Evaluate client network metrics, troubleshoot routers, switches, and voice protocols, and perform basic scripting and debugging.

Job title

Trouble Resolution Specialist

Experience level

intermediate

Industry

technology

Location requirements

On-site in Rochester, NY, no remote work allowed.

Salary

Not specified

Management role

No

Skills & keywords

Required skills

AdtranCiscoroutersswitchesbandwidthQOSNortel DMSClient 5ESSMetaSwitchATMFrame RelayEthernetBGPOSPFRIPSTATIC ROUTINGCASISDNSS7MGCPH.323SIP

Preferred skills

None specified

Specializations

routersswitchesnetwork protocolsvoice protocols
Locations

Structured locations inferred from the posting.

Rochester, NY, USA

On-site City