Travel Support and Service Team Lead

About Smarthost Design Technologies LLC

Smarthost Design Technologies (Smarthost) is a growing innovative information technology and services solution provider. As an SBA 8(a) small business, our customer base spans the commercial and public sectors. With over 15 years of experience providing cybersecurity, cloud, IT infrastructure, and helpdesk support services, our solution and customer satisfaction depends highly on our People strategy. Thus we are interest in you if you have the passion, commitment for your expertise. As an ISO 2015 company, quality is at the heart of our processes. Our company values are fashioned to provide an environment where every team member is welcome and encouraged to participate as a team working together to build a company that others would reckon with.

About the role

• The Travel Support and Service Team Lead is responsible for coordinating all travel logistics for the team, ensuring that travel arrangements are efficient and meet contract requirements.

What you'll do

• Deploy technical personnel to travel nationwide, providing support for voice and data communication equipment installed in vehicles, fixed locations on buildings, structures, towers, mountaintops, and temporary installations as needed.
• Deliver customer service to agency representatives at these locations, addressing user experience concerns and ensuring optimal utilization of communication technology to support agency missions.
• Operate essential tools and equipment required for installation, maintenance, and troubleshooting, including:
• • Hand tools and power tools.
  • Test equipment, programming devices, key fill devices, and other specialized hardware.
• Ensure staff have experience with nationwide travel logistics, including:
• • Navigating airports and coordinating lodging and transportation.
  • Adhering to strict schedules to meet operational deadlines.
  • Successfully executing site visits to install, maintain, improve, or restore voice and data communication equipment.

Qualifications

• Strong organizational and communication skills.
• 2+ years of experience coordinating travel logistics for technical or service teams.
• Knowledge of travel policies and budgeting.
• Experience in supporting government contracts is a plus.

Pay:

• Range 

Schedule:

• Monday to Friday

Work Location:

• Office and Remote

 Benefits:

• Medical Health insurance
• Dental Insurance
• 401(k) matching
• PTO
• Professional development assistance