Training Program Coordinator

PRIMARY PURPOSE OF THE ROLE: To assist with the preparation and organization of standard, specialized, and technical training in designated areas; and to respond to requests for training and technical assistance.

ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer-oriented and are naturally empathetic.

ESSENTIAL RESPONSIBILITIES MAY INCLUDE

• Works with other departments to create training for client recall events to administer mostly to our call center and warehouse teams.
• Facilitates new hire orientation.
• Schedules online training sessions.
• Conducts basic systems training.
• Communicates training progress to appropriate parties.
• Identifies and resolves problems and issues within training projects.
• Aides in the maintenance of training web sites, materials, and supplies.
• Tracks post-designation training compliance.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing: High school diploma or GED required. Associates Degree preferred.

Experience: Two (2) years of related training experience.

Skills & Knowledge:

• Ability to teach others how to do the job, organized, personable/works well with others.
• Must be able to put together training guides and documents.
• Quick learner and isn’t afraid to ask questions.
• Excellent oral and written communication skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Organizational skills.
• Interpersonal skills.
• Ability to work in a team environment and independently.
• Ability to meet or exceed Performance Competencies.

TAKING CARE OF YOU

• Career development and promotional growth opportunities
• A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.