Training Facilitator, Competency Development

Temporary position for 12 months.

As a Training Facilitator in the Competency Development Team, you will be responsible for delivering training programs to meet the needs of our new and existing learners within the P&C, Member & Client Relations Division.  You will facilitate training content, deliver interactive and engaging training sessions, and assess the effectiveness of training interventions. More specifically, you will be required to:

• Deliver engaging and interactive training sessions virtually

• Adapt to meet the diverse learning styles and needs of participants

• Facilitate discussions, activities, and exercises to enhance learning and retention

• Contribute to simplifying and improving the M/C experience during interactions

• Stay connected to operations and master systems and business expertise

• Understand the pedagogical intentions and learning objectives to ensure the transfer is adapted to the learner

• Engage diverse audiences

• Manage multiple training activities simultaneously

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor’s degree in education, Training or in related field

• A minimum of three years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Experience as a training facilitator (presentation and facilitation skills), or similar role, with a background in instructional design and adult learning principles

• Holds OTL (Other than Life) license 

• Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

• Proficiency in Microsoft Office Suite and virtual training platforms (e.g., Microsoft Teams)

• Expertise with core business systems (e.g. PROV/VENT, Property & Casualty System (PCS)), processes and products

• Available to work flexible hours to accommodate Ontario and Alberta time zones

Ambiguity, Communicates effectively, Interpersonal Savvy, Plans and aligns, Resourcefulness, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Human resources (FG)

Unposting Date

2026-08-7