Trainee Process Consultant - Non Voice

Sagility Limited

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Indore, Brilliant Summit, Block -B, Plot no-16 Until 8/22/2026 First posted March 18, 2026 Last posted March 18, 2026
Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.

Job title:

Trainee Process Consultant - Non Voice

Job Description:

Education: Any Graduate

Experience:  0-1 Year

Roles & Responsibilities:

  • Possess basic knowledge of Claims Administrations - Non Voice

  • Good reasoning and analytical skills

  • Able to communicate fluently in the language required for the function/location

  • Active listening skills

  • Passion to learn

  • Influencing skills

  • Ability to comprehend the process requirement well

  • Adhere to attendance and punctuality norms

  • Acquiring knowledge & skills of related areas of the process

  • Processing claims/developing projects/handling calls as per the process  guidelines

  • Adhering to the SLA, understanding Quality & Auditing parameters

  • Meeting assigned productivity goals

  • Understanding and adhering to quality standards 

  • Meeting TAT

Mandatory Skills:

  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

  • Ability to understand basic data and take appropriate action.

  • Ability to drive individual and team efficiency and productivity through effective and efficient metric management.

  • Ability to coach, train, and motivate employees and evaluate their performance.

  • Ability to strategically lead and develop team towards improved performance.

  • Ability to delegate and manage work loads and projects across functions within the organization.

  • Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

Preferred Skills:

  • MS office

  • Typing skills & computer  skills

  • Effective communication in English

  • Good analytical skills

  • Comprehending ability 

Location:

Indore, Brilliant Summit, Block -B, Plot no-16India
About this role

Summary

Assist with claims processing, adhere to SOPs, meet quality and productivity standards.

Job title

Trainee Process Consultant - Non Voice

Experience level

0-1 year

Industry

healthcare

Location requirements

Indore, on-site work only

Salary

Not specified

Management role

No

Skills & keywords

Required skills

interpersonalcustomer serviceproblem-solvingverbal communicationcomputers

Preferred skills

MS Officetyping skillsenglish communicationanalytical skillscomprehending

Specializations

claims processingcustomer servicedata comprehensionanalytical skillsproblem-solving
Locations

Structured locations inferred from the posting.

Unknown location

On-site
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