Trade Support Representative

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

• Yearly Kick Off Parties with major giveaways (like the car in 2023)

• Grow your career - yes, we love to promote internally

• Do meaningful work and collaborate with the best

• 900 promotions given each year

• 2,700+ leadership training courses

A Glimpse into Your New Role

• Responsible for assisting and resolving concerns of our paying tradies over the phone, message center platform and email.  

• Cater to a wide range of tasks from as simple as updating an email, to a more complicated task such as having difficult conversations about lead disputes.  

• Laise effectively internally with other departments from Manila and Sydney to ensure that customers’ needs are addressed. 

• Work mainly from the backend, going through the customer’s application forms and documents sent to determine suitability and affordability. 

What You’ll Bring

• Two to three years of experience in the BPO industry 

• Minimum one year of experience in backend admin processing 

• Minimum two years of experience in customer service 

• Excellent comprehension and written English skills 

• Excellent customer service skills 

• Working knowledge of CRM, ideally Salesforce.com 

With a diverse global team working together, we proudly embrace and live by these shared values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life!  

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO. 

Join the A-Team and experience the A-Life!