What You'll Do

• As our Service Manager, you'll lead daily fixed operations while delivering exceptional customer experiences, developing high-performing teams, and driving operational excellence. Responsibilities include:

  • Leading and mentoring Service Advisors and service staff

  • Driving customer satisfaction and retention

  • Managing service department performance, profitability, and efficiency

  • Monitoring KPIs including RO count, labor sales, ELR, CSI, and technician productivity

  • Coaching and developing future leaders

  • Maintaining manufacturer standards and operational excellence

  • Collaborating with dealership leadership to achieve business goals

What You'll Bring

• Minimum of 2 years of Service Manager experience in a large, high-volume service facility

• Proven history of delivering exceptional operational and financial results

• Strong leadership, coaching, and team-building abilities

• CDK experience required

• Toyota or Lexus experience preferred

• Passion for creating outstanding customer and employee experiences

Total Rewards

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes …

Commission(s) off: Department Net

Bonuses based on: Manufacturer Approvability, Department Production (Flat Rate Hours sold)

The Annual Estimated Earnings is $200,000 plus.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

you a driven, results-oriented Service Manager ready to take your career to the next level? This is your opportunity to lead a thriving, high-volume service department at a top-performing Toyota dealership with over 5,000 repair orders monthly