TikTok Shop - Sorting Equipment Implementation & Operations Manager, Sort Centers

Description

Team Overview
TikTok Shop's Supply Chain & Logistics is looking for an experienced Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.

The primary focus of this role is the on-site implementation, commissioning, and life-cycle O&M management of automated sorting systems. The ideal candidate should possess a strong electromechanical background, capable of resolving complex technical anomalies while maintaining a systematic operational mindset to preempt risks and collaborate on system-wide technical upgrades.

While daily execution at each site is led by an LSP, the Regional Operations Manager ensures alignment, standardization, and scalability across all sites. This role requires expert-level understanding of end-to-end sort center operations, strong people leadership, and the ability to influence both internal leaders and external partners to deliver results at scale.

Responsibilities
- Lead the installation, commissioning, and acceptance testing of sorting equipment (e.g., cross-belt, shoe, and swivel wheel sorters).
- Establish and optimize equipment maintenance systems; develop preventive maintenance plans to ensure Overall Equipment Effectiveness (OEE) targets are met.
- Respond promptly to technical anomalies; develop a fault knowledge base and utilize data analysis for early risk warning and prevention.
- Drive equipment modifications and process optimizations based on electromechanical logic; collaborate with IT teams for seamless integration with WCS/WMS and other sorting systems.
- Manage third-party maintenance teams and coordinate with vendors for spare parts management and high-level technical support.

Requirements

Minimum Qualifications
- Bachelor’s degree or above in Mechanical Automation, Mechatronics, Electrical Engineering, or related fields.
- 3+ years of hands-on experience in installation, commissioning, and O&M of automated sorting equipment.
- Proficient in sorting equipment principles; familiar with PLC logic, sensor applications, and mechanical transmission systems.
- Understanding of sorting system (WCS/WMS) interaction logic; capable of troubleshooting complex hardware-software integration issues.
- Systematic thinking with the ability to derive systemic solutions from individual issues; strong risk identification and pre-warning capabilities.
- High sense of responsibility; respond promptly; excellent communication and multi-party coordination skills.

Preferred Qualifications
- Holding middle/senior electrician certification or Mechanical Engineer title.
- Experience in "0-to-1" implementation projects for large-scale logistics or e-commerce fulfillment centers is a plus.