TikTok Shop - Logistics Settlement Solution Manager

Description

The Settlement Quality Control team focuses settlement data accuracy and operation efficiency by building various standardized SOPs, infrasturcture capabilities, monitoring mechanisms and collection management frameworks.

Responsibilities
1. Settlement Solution Design: Based on actual business scenario requirements or industry operation standards, design end-to-end settlement processes and data links, output acceptance standards and SOPs, and drive business go-live.
2. Billing Rule Construction: Abstract various billing factors (such as weight, route, etc.), build rate card management systems for both merchants and LSPs, ensure all fees are collected, and the configuration is clear and implementable.
3. System Capability Support: Define rate card templates, bill structures, reconciliation strategies (discrepancy classification, ticket routing), and fund closed-loop capabilities (prepayment write-off, account adjustment, etc.), and collaborate with product and R&D teams to complete product capability construction.
4. Settlement Operation / BPO Management: Manage core metrics (SLAs) such as reconciliation cycles, discrepancy handling, accuracy rates, and timeliness, coordinate team task allocation, drive the resolution of complex issues, and conduct regular reviews for optimization.
5. Risk Control and Data Analysis: Identify potential risk exposures in different business scenarios, prevent issues like unaccrued or uncollected fees through risk control alert mechanisms and monitoring; coordinate key metric definitions to provide data support for business analysis and cost estimation.
6. Cost Optimization and Collaboration: Based on data insights, optimize billing and settlement strategies to achieve cost reduction.

Requirements

Minimum Qualifications
- Bachelor’s degree or above in Supply Chain, Logistics, Finance, Business, or a related field
- 5+ years of experience in logistics, supply chain, or payment/settlement operations, preferably with exposure to LSP/vendor management
- Strong understanding of settlement processes, including reconciliation, invoicing, contract terms, and discrepancy/dispute handling
- Proven experience in building or optimizing SOPs and operational frameworks in a complex or fast-paced environment
- Strong stakeholder management skills, with the ability to work cross-functionally and manage external partners (LSPs/vendors) effectively

Preferred Qualifications
- Experience in dashboard building and performance monitoring is highly preferred
- Detail-oriented, with a high level of ownership and ability to manage multiple priorities under ambiguity