TikTok Shop - Head of Creator Ecosystem Governance

Description

About the Team:
Global E-Commerce's Governance and Experience (GNE) team keeps the marketplace safe and trustworthy for buyers, sellers, and creators alike. Within GNE, the Content & Creator Governance team builds a trusted, high-quality content ecosystem — setting global policies and standards for content integrity, creator compliance, and brand safety while enabling creativity.

Key Responsibilities
- Define and evolve governance strategies for TikTok Shop’s creator ecosystem, covering areas such as creator conduct, content tiering, incentive abuse, misleading promotion, and ecosystem integrity.
- Build and refine signals, metrics, and risk prioritization to detect and address violative creators and abusive content trends.
- Partner with Policy, Operations, Data Science, Legal, and other Gov domain teams to design end-to-end governance solutions, from risk identification to enforcement, appeals, and continuous improvement.
- Establish clear operating mechanisms, escalation paths, and success metrics to improve governance consistency and cross-functional alignment.
- Serve as a thought partner to business and governance leaders on creator ecosystem health, long-term risk prevention, and scalable policy implementation.

Requirements

Minimum Qualifications:
- Bachelor's degree or above.
- Proven experience in e-commerce governance, trust & safety, content/platform integrity, or risk management.
- People-management experience leading and developing a team.
- Strong data-analysis skills (SQL or equivalent preferred) and structured problem-solving
- Ability to influence and collaborate across cross-functional teams, including executive stakeholders.
- Strong business judgment with the ability to translate product, policy, and data insights into strategic decisions.

Preferred Qualifications:
- Hands-on experience with creator/seller governance, moderation strategy, or enforcement systems.
- Familiarity with major e-commerce regulations across markets.
- Demonstrated past success working in a matrix environment and ability to influence key stakeholders.
- Strong understanding of US health-related regulatory and compliance landscape.