TikTok Shop - Governance Operational Risk Analyst

Description

About the team
Governance and Experience is a global team aiming to build a safe and trustworthy platform for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

Role
Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a SEA Governance Operational Risk Analyst role to support root cause analysis and problem resolution management for SEA region.

Responsibilities:
- Identify and assess gaps across the governance lifecycle, from policy development to enforcement, through case investigations and root cause analysis.
- Drive cross-functional collaboration to align on findings, share insights, and build consensus on needed improvements.
- Manage and track governance programs and action items, ensuring timely execution and strengthened control mechanisms across key domains.
- Monitor performance of key metrics and conduct deep dive analysis when necessary.
- Drive automation and AI initiatives to improve efficiency and accuracy across GNE operations.

Requirements

Minimum Qualification(s)
- Bachelor’s degree or higher in a relevant field.
- Professional experience in e-commerce governance, policy development, moderation operations, or related domains.
- Solid understanding of e-commerce compliance standards and internet governance, with strong business acumen and risk awareness.
- Intermediate data analysis skills (including working with datasets, and competency in Excel/ spreadsheets).
- Advanced data analysis capabilities, including proficiency in SQL and/or Python.
- Good oral and written communication skills, including the ability to propose complex solutions and explanations in writing.

Preferred Qualification(s)
- Experience in listing/content moderation, or BPO operations, ideally in a QA, Team Lead, or SOP development role.
- Experience in AI automation or prompt engineering to support operational efficiency and decision-making.
- Strong communication and coordination skills, with the ability to engage effectively across teams and stakeholders.
- Proven experience in project or program management, particularly in cross-functional and global environments.
- Demonstrated ability to apply analytical thinking and a programmatic approach to monitoring outcomes and driving improvements.
- Sound judgment and decision-making skills, especially in complex or ambiguous situations.