TikTok Shop - Customer Solutions Engineer, Apps and API

Description

About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team
This Customer Solutions Engineer will be responsible for partnering with external clients such as ISVs and merchants, to better improve their experience in working with TikTok Shop. They will be responsible for understanding the TikTok Shop platform ecosystem, and continue to design integration solutions for varying business scenarios.

Responsibilities
- Gain deep understanding of TikTok Shop API capabilities and the platform ecosystem, and design integration solutions tailored to various business scenarios.
- Collaborate with key merchants, ISVs, and partner technical teams to guide them through API integration implementation and performance optimization.
- Develop and maintain standardized solution architectures, reference designs, and best practice documentation, and drive adoption internally and externally.
- Evaluate integration feasibility for new product features, providing optimization recommendations to align platform capabilities with market needs.
- Partner with product, engineering, and ecosystem teams to gather feedback, address integration challenges, and support API capability iterations.
- Provide technical consultation during pre-sales and post-sales phases, including solution review, technical troubleshooting, and ensuring high-quality delivery.
- Advocate TikTok Shop API integration solutions through industry events, partner training, and developer community engagement to drive adoption.

Requirements

Minimum Qualifications
- Bachelor’s degree or above in Computer Science, Software Engineering, Information Systems, or a related field.
- 3+ years of experience in technical solution design, solution engineering, or pre-sales engineering, preferably in e-commerce platforms or SaaS products.
- Proficiency in RESTful API design and debugging, with solid understanding of data structures and system architecture.
- Experience integrating with e-commerce, ERP, OMS, PIM, or WMS systems is a strong plus.
- Strong business acumen with the ability to translate complex business requirements into practical technical solutions.
- Excellent cross-functional collaboration and client communication skills, with the ability to manage multiple stakeholders.
- Fast learner with the ability to adapt to new technologies and thrive in a dynamic, fast-paced environment.

Preferred Qualifications
- Love content and enjoy shopping.
- Experience in e-commerce merchandising platforms, seller onboarding tools, or buyer-seller matchmaking systems.