TikTok Shop by Tokopedia - Seller & Creator Governance Program Manager

Description

About the Team
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators.

As a Seller & Creator Governance Program Manager, you will drive data-led governance strategies across both seller and creator ecosystems to ensure a safe, compliant, and high-quality live-commerce environment. You will define policies, mitigate risks, and build scalable solutions that improve ecosystem health - from seller product compliance to creator live-selling performance.

Responsibilities
- Develop data-driven strategies and policies to enable e-commerce business, positively influence seller/creator behaviour and execute governance strategies covering compliance, fulfilment, content, and livestream performance.
- Formulate and implement policies, metrics, and operational workflows to manage account health, violations, incentives, and enforcement across sellers and creators.
- Analyse data to identify emerging risks, abuse patterns, and quality gaps; design risk prioritisation frameworks and monitoring mechanisms.
- Partner with cross-functional teams (Product, Engineering, Legal, Moderation, Operations) to build scalable, automated governance solutions.
- Ensure compliance with regulatory requirements and SEA e-commerce standards, working closely with Legal and Compliance teams.
- Drive end-to-end program management from strategy to execution, including go-to-market, rollout, and performance tracking.
- Establish feedback loops, dashboards, and reporting frameworks to continuously monitor ecosystem health and improve outcomes.
- Act as a key escalation point for governance-related issues and align stakeholders on risk mitigation and policy enforcement.
- Educate internal and external stakeholders (sellers, creators, partners) on governance policies and best practices.

Requirements

Minimum Qualification(s):
- Bachelor’s degree or above.
- 4+ years of experience in e-commerce governance, trust & safety, compliance, strategy and operations.
- Strong experience in program management and cross-functional collaboration.
- Proven ability to analyse data and translate insights into policies and operational improvements.
- Familiarity with SEA e-commerce regulations, platform governance, and risk frameworks.
- Excellent communication and stakeholder management skills.

Preferred Qualification(s):
- Experience covering both seller governance (product compliance) and creator/content governance.
- Strong analytical skills with tools such as Excel, SQL, or data dashboards.
- Experience in policy development, automation, and scalable system design.
- High ownership, structured thinking, and ability to operate in fast-paced environments.