TikTok Shop by Tokopedia - Creator Management Specialist, Semi-Consignment - Indonesia

Description

About the team
We are the Indonesia TikTok Shop by Tokopedia Semi-Consignment team, committed to helping small and medium-sized sellers without extensive e-commerce operation capabilities better succeed on TikTok Shop through operational actions such as managing subsidies, creator matchmaking, and ads.

Roles & Responsibilities:
- Being part of Semi-consignment team’s Creator Management function, you will be directly driving relationship management with our Creator networks, including hands-on pitching and engagement with target Creators, as well as managing a team of front-line agents who will be managing Creators day-to-day;
- Responsible for managed Creator's Live GMV growth, including scaling up Affiliate Live match-making capability through effective TPA/BPO management, pitching and sampling process improvement, and coordination with assortment/subsidy/ads to drive sustainable GMV growth and conduct Top Creator Live Sessions during campaign periods to maximum GMV for peak day ;
- Drive improvement in 1on1-based, group-chat-based Creator engagement and offline Top Creator matchmaking, aiming to increase target Creator's response rate and acceptance rate for our pitching efforts;
- Drive improvement in target Creator and target assortment match-making, aiming to increase per Creator content production and GMV generations;

Requirements

Minimum Qualifications:
- Bachelor’s degree or above
- 2 years+ of experience in E-commerce Affiliate / Creator operations, preferably have prior experience managing match-making for small and medium sized Sellers;
- Have great understanding of Video and Live based E-commerce, experiences with managing Creator Live sessions is preferred;
- Proficiency in Bahasa Indonesia and English

Preferred Qualifications:
- Driven and detail oriented, have strong motivation to achieve execution excellence
- A great team player, especially in coordinating with XFN team members. Prior experience in managing TPA, BPO, or interns is preferred;