TikTok Shipping - Merchant Operations Manager - France

Description

About The Team
The tech industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new experience to our users. We are looking for passionate and talented people to join our logistics operations team, together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

We are looking for an experienced Operations Manager to lead and manage logistics operations in the French market. This role will be responsible for end-to-end operational performance, including carrier management, service quality, cost control, and daily execution. The ideal candidate has strong experience in logistics or supply chain operations, is data-driven, and can work cross-functionally with internal and external stakeholders. Fluency in both English and French is required.

NOTE: Please submit your CV in English

Responsibilities
- Own the onboarding, adoption and long-term success of TikTok Shipping for strategic merchants in France.
- Develop a deep understanding of merchants' logistics operations, fulfillment models and business needs, and translate these into scalable operational solutions.
- Identify, recruit and onboard high-potential merchants, especially large sellers and high-volume warehouses, to accelerate TikTok Shipping adoption.
- Build trusted relationships with merchants and serve as the primary point of contact for logistics-related topics.
- Work closely with Product, Logistics Operations and Commercial teams to prioritize merchant requirements and improve the TikTok Shipping product and operational processes.
- Collect and analyze merchant feedback (Voice of Customer), identify pain points, and drive continuous improvements in merchant and buyer experience.
- Develop seller enablement materials, onboarding guides and best practices, and deliver training through webinars, workshops and merchant meetings.
- Monitor merchant adoption, operational performance and business metrics, providing regular reporting and actionable insights to internal stakeholders.

Requirements

Minimum Qualification(s)
- 5+ years of experience in Merchant Operations, Seller Management, e-Commerce Operations, Marketplace Operations or Account Management.
- Strong understanding of e-Commerce logistics, fulfillment and supply chain operations.
- Demonstrated ability to understand merchant business models, identify operational pain points and drive adoption of new logistics solutions.
- Strong stakeholder management skills with the ability to collaborate effectively across Product, Operations, Commercial and external merchant teams.
- Fluent proficiency in English, French & Chinese (written and spoken). Fluent communication is required to better communicate with French merchants and Chinese vendors day to day.

Preferred Qualification(s)
- Experience working with enterprise or strategic merchants.
- Excellent analytical and problem-solving skills with experience using data to drive decisions.
- Proven ability to manage multiple projects in a fast-paced environment.
- Experience in marketplaces, logistics providers, fulfillment services or e-Commerce platforms is highly preferred.